Arroyo Distribution Group | Your way of music distribution

You are here: ADG F.A.Q.

SHIPPING

We virtually have availability to deliver your order at any place in world. Our delivery partners are UPS, DHL USPS and additionally in Puerto Rico we added Island Wide. The delivery days of UPS and DHL are from Monday through Friday, without a specific schedule, if a Saturday delivery is needed you can schedule it with additional cost. For orders outside the United States and their territories we used UPS or DHL. The shipments by service UPS Second Day and Next Day, DHL Second Day and Next Day or USPS Express Mail are the only with time delivery guarantee  (this guarantee is as of the date of shipment). Shipments to residential or rural directions can delay delivery time
 

PROCESSING TIME

Our commitment is to dispatch your order the same day if received at or before 11:00am of Puerto Rico (although it is not guaranteed since different factors can delay an order, like some incorrect or the lack of information, etc), if received after 11:00am of Puerto Rico, it will leave the next workable day. Our work days are of Monday through Friday, therefore any order whose term is fulfilled after 5:00pm of Friday, will leave on next Monday
 

HOW DO I PLACE AN ORDER ONLINE

If you are a bookstore, or distributor you need to be already a costumer from Arroyo Distribution Group, because for your protection we assign your user and temporary password.  If you are not a costumer of us or this is your first time visiting our web site please contact our Costumer Service Department by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , by phone toll free (valid for U.S. and P.R.) 1-877-7ARROYO (1-877-727-7696) or direct at  787.733.2750  Or Fax to 787-733-2785.
 

CAN I PLACE AN ORDER BY PHONE, FAX OR MAIL

Placing an order online is the most useful way, but you can also order any of the products you find online at ArroyoDistribuition.com by calling one of our friendly Customer Service Representative toll free (valid for U.S. and P.R.) at 1-877-ARROYO (1-877-727-7696) or direct at 787-733-2750. Fax orders can be sent to 787-733-2785. We gladly accept orders by mail, at PO BOX 11 LAS PIEDRAS PR, 00771.
 

WHAT IF I HAVE AN OUT-OF-STOCK ITEM IN MY ORDER

Sorry we do not work with back orders, as soon as the order be ready, you will receive an email with the items listed on it, so you can verify what items were out of stock. 

 

 

WHAT ABOUT ITEMS SENT TO UNDELIVERABLE DESTINATIONS

ArroyoDistribution.com is not responsible for shipping charges incurred when the recipient is for any reason unable to accept items shipped. It is the responsibility of the guest initiating the order to ensure that the shipping address provided is a current, working address, and the recipient will be able to accept it.

 

CREDITS CARDS

By the moment we only accept payments with VISA and MASTER CARD.

 

CHECKS

We can accept CHECKS whose bank branch is geographically in the United States, Puerto Rico, Virgin Islands, Canada and its provinces, Australia and New Zeeland. ** Such must be processed and accepted by TELECHECK®, for Telecheck policy go to www.telecheck.com

 

MONEY ORDER

We accept MONEY ORDERS denominated in U.S. dollars and drawn on a U.S. bank.

 

MONEY GRAM

We accept Money Gram money transfer, contact your Money Gram representative for procedure instructions and rates, or visit MoneyGram.com® or call 1-800-MONEYGRAM®

 

CAN I CANCEL ALL OR PART OF MY ORDER AFTER IT HAS BEEN SUBMITTED

Because we strive to process orders quickly it is difficult to modify an order once it has begun processing.

Try emailing us as soon as possible and we will let you know if we can comply with your request. If we are unable to comply with your request simply return any unwanted item and we will be happy to credit your account.

 

RETURNS

Our priority is to offer the best service to our clients so that they feel satisfied. We counted on a return policy for your benefit. Hereby, we wished to inform that returns will be strictly verified and that it is necessary to communicate first to costumer service and request return authorization RA # (Return Authorization Number). It is necessary to send a clear and detailed list of you request to return, this list must include the number of item, the type of article is (DVD, CD, TRACK, etc), the title of the product, artist and the quantity. Soon you will receive a list with the articles that can give back. It is necessary in order to accept any article that:

  • ·          The box must be identified with the RA # assigned.
  • ·          The accepted article list must be inside the box.
  • ·          Must clearly identify the box with costumer number, name, address and telephone.
  • ·          Not damaged articles must be in good condition, unopened, with our identification label.
  • ·          Not damaged articles with your price ticket or identification label will not be accepted
  • ·          Damaged music must be specifically identify with it’s problem
  • ·         Damaged music will be verified, and if the product is in perfect condition, it will not be accepted
  • ·         You have 180 days and not less than 60 days to return any article from the date of delivery
  • ·         Articles not bought from us will not be accepted although we already distribute it
  • ·         Special sales and special orders will not be returnable
  • ·         Returns can not be used as payment methods
  • ·         You are responsible of returns shipping charges
  • ·         We are not responsible of send back to you not accepted items
  • ·         We reserve the rights to dispose of not accepted unclaimed items after 90 days of received to our facilities.

 

We are working daily on inventory control, we appreciated your cooperation.

 

ARE PRICES GUARANTEED

We constantly work to ensure accuracy of all information displayed on our site. Although rare, there could been instances where we have displayed an incorrect price. In these cases, we must reserve the right not to honor these mistakes.

 

THE INFORMATION WE COLLECT

We used the information that we collect to improve the content of our Website, notify costumers about updates to our Website, special offers, and news and contact costumers for marketing purposes. As far as possible, our Web server automatically recognizes the Domain Name of the costumers who visit our site. Apart from this domain name, we collect only the e-mail addresses of those who communicate with us via e-mail and any information that a customer volunteers (such as survey information and/or site registrations). This information will be shared only with affiliated and partners companies.

 

E-MAIL ADDRESSES

You may receive periodic notifications by e-mail from us on new products, offers, news and services or events. If you prefer not to receive e-mails from us, please make click here to cancel your subscription.

 

POSTAL ADDRESSES

If you supply us with your postal address on-line you may receive periodic mailings from us with information about new products, offers, news and services or upcoming events.